Clients Service Charter

The Ministry of Energy and Minerals [MEM] is charged with the responsibility of facilitating the development of energy and mineral resources through participation of various stakeholders including public, private, public-private partnerships, local communities, NGOs and civil society.

The Charter is a social contract between MEM on one hand and its clients and stakeholders on the other. The purpose of this Client Service Charter is to inform our clients, stakeholders and the public at large about the types and standards of services that we provide; the approach that we use in order to meet our clients’ needs and expectations; the relationship that we seek to cultivate between ourselves and our clients; and the rights and obligations with respect to the services that we provide.

We commit ourselves to adhere to working standards set out in the Charter, and to enhance our services to clients. The Charter also helps to measure our performance in delivering services and maintaining focus on our clients’ needs. It provides an opportunity for them to comment on our performance and to advise us on how to improve our services. We are pleased to present our Client Service Charter and looking forward to working with you.

To view details information about the Charter please click here